Consumer Law

AEG Lawyers has strong experience in Consumer Law, providing preventive and litigation advisory services to companies across various industries, with a focus on strategic risk management and compliance with the Consumer Protection Code (CDC) and other applicable regulations.

With a proactive approach aligned with market best practices, our team works to mitigate disputes, improve consumer relations, and preserve the reputation and credibility of our clients.

The main activities in this area include:

• Defense in individual and class actions, as well as in administrative proceedings before consumer protection authorities (Procon, Public Prosecutor’s Office, Senacon);

• Drafting and review of contracts, customer service policies, terms of use, and commercial practices from a consumer law perspective;

• Consultancy aimed at preventing liabilities and ensuring compliance with consumer protection rules;

• Training of internal teams on best practices and consumer service standards;

• Handling of matters related to product and service defects, civil liability, advertising, and abusive clauses.

AEG Lawyers’ work in Consumer Law is characterized by agility, technical precision, and a focus on legally sound solutions, with the objective of protecting our clients’ interests and fostering balanced and sustainable consumer relations.